POLICIES
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive later than 15 minutes of your scheduled appointment time, the appointment will be considered cancelled and your deposit will be kept as a cancellation fee. In the absence of a deposit, 50% of the service will be charged as a cancellation fee. If your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CANCELLATIONS & NO SHOWS
If an appointment is canceled or rescheduled within 24 hours of your appointment time, you will be charged 50% of your service as a cancellation fee. If you no-show your appointment, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $50 will be required at the time of booking. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention, and of course, the best lash work Chelmsford has to offer!
NO FOREIGN FILLS
We will not accept refills for lash work done by lash artists outside of Divine Lash Bar. Clients will need to book a lash removal and a new full set each in two separate appointment dates. As a lash artist, the only way we can do our best work is on a clean canvas. We take great pride in the quality of our work and our reputation. We reserve the right to refuse service to anyone for any reason at any time.
REFUNDS
You are paying for artist time, product, and other expenses used to provide you with a service. No refunds will be given for ANY reason on services or products. If you are unhappy with our services, you may contact us within 72 hours of your initial appointment time to discuss your concerns. If a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up, if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or failure to follow the proper aftercare instructions, will be charge at full price for the service.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.
